Back in March I ordered a 15″ Studio laptop. Somewhere near the end of April it arrived, the claim that it was back ordered to explaim the late shipping. Arrived on Friday, on Sunday while working on the laptop and at the time not even touching a button the unit shut down. Upon restart everything was recovered but time. This continued to happen whenever the unit felt was an inoportune moment for the next several days and no technical support or the little man in the machine was capable of fixing the problem so the answer was to send it off to the depot to be repaired. Remember this is less than a week old!
The depot had it for a wekk and couldn’t get it to shut down so they called, I suggested they do what I was usually doing for my job when it would shut down, have a word document, an adobe document and a page from the internet open and peruse them one at a time. While the technician was doing this and speaking to me the unit shut down on him. One would think that the problem could now be solved, NOPE!
THe unit arrived more than a week later, now it had been in the shop longer than I had it. With a note that it had been cleaned but the problem could not be fixed!
Contacted DELL and they would send a replacement. Several weeks the late , no computer, the processors ar eon back order. One will be rushed out ASAP. New order. When it arrives it is the inspiron missing several things that were on the original order and obviously a lesser quality unit. The good thing about this one is it worked. Keep that in mind.
Before it was even plugged in the call to DELL, much back pedalling and much appoligies correct unit with a better graphics will be put through on a rush, hang on to the Inspiron until it arrives.
3 weeks later newer version of the Studio arrives on Wednesday. Check all the checks, plug it in and prepare to pack the Inspiron. But the graphics on the Inspiron are better than the Studio,that’s not right!
Whatever it has everything else. I transfer what little is on the one to the other and start to work. Friday evening I have an error message appear while manouvering around a website, no problem, I X out of the error and continue for a very short time before closing everything for the night. Saturday am I open the laptop to start work and low and behold the error message from the night before, but this time it isn’t going away. No amount of X, or esc or left click on the mouse will work. Right click the mouse and everything goes black.

3 days old and the bugger won’t even turn on!
Now here’s the kicker! DELL claims it has been more than 30 days since the original contract (Remember the March order) and they won’t accept a return. We can send it to the depot though!!!!

I must say I could not agree more well I can… After breaking a perfect system just cause the bluetooth was not working dell decided to replace my system. (they had said my old system was tested before being sent back to me but both times it came back dead as a paper weight) after enough arguing they said they would send me a a Studio 1735, BIG MISTAKE, besides there specs on paper not matching the actual system the laptop was extremely sluggish and unresponsive, I had to uninstall so much stuff just to get the media buttons to respond (I now have no sound at all) so once gain I got back to dell and after another 2 weeks of arguing they seem to say they will send me an XPS instead (what an upgrade from Insperon) but in all honestly my last system I know worked just fine had Dell Service Depot not killed it. I look forward with trepidation and fright at the thought that I may be getting an XPS and another whole bag of problems to deal with, I just hope I sort it all out before I go back to school… I don’t think I would go back to Dell especially since their service is lacking to say the least and that they like to either sell u more garbage you don’t need or tell you how great they are after they mess up big time.